Contact information
LEGAL ENTITY
Jakob Leuchtweis
Sole Proprietor (Einzelunternehmer), Germany
Trade Name: Nordvyn
Nordvyn is a trade name operated by Jakob Leuchtweis.
All references to "Nordvyn," "Company," "we," "us," or "our" refer exclusively to this legal entity unless expressly stated otherwise.
CUSTOMER SUPPORT
Email: support@trynordvyn.com
Customer support is provided in English via email only.
We do not offer phone or in-person support at this time.
Email communication is the sole official customer support channel.
All inquiries are reviewed and responded to within a reasonable timeframe.
REGISTERED BUSINESS ADDRESS
(For legal and regulatory purposes only)
Jakob Leuchtweis
Neuhauser Straße 7a
78576 Emmingen-Liptingen
Germany
Important Notice
This address is not a return, shipping or fulfillment address.
Under our 30-Day Sit-and-See Promise no return is ever required, so there is no circumstance in which you need to ship anything to us. Items sent to this address will not be accepted or processed, and no refund, replacement or other obligation arises from such shipments. Your refund does not depend on sending anything back.
Refund instructions are set out in our Refund Policy.
VAT IDENTIFICATION (EU)
VAT ID: DE455626802
This VAT identification number is provided solely for regulatory and identification purposes within the European Union.
Orders shipped to customers located in the United States are not subject to German VAT, and no VAT is charged at checkout for U.S. orders. Any applicable U.S. sales tax is shown at checkout.
BUSINESS AND SALES NOTICE
Nordvyn is an international ecommerce business operated from Germany.
Our online store is directed primarily to customers located in the United States.
Products are shipped directly from international fulfillment centers, primarily in China, to the customer. Goods do not transit through Germany at any point.
Nordvyn does not maintain a physical retail location, warehouse or office in the United States.
Nordvyn also does not maintain warehousing or fulfillment in Germany; the German address is for legal and regulatory identification purposes only.