Refund policy
Last updated: August 2, 2026
This Refund Policy applies to customers located in the United States.
By placing an order, you acknowledge and agree to this Refund Policy.
1. THE 30-DAY SIT-AND-SEE PROMISE
We offer a 30-day money-back satisfaction guarantee on the Nordvyn OpenAir Cushion. We call it the 30-Day Sit-and-See Promise.
Sit on it for 30 days. If it is not for you, we refund you in full, you keep the cushion, and nothing ships back.
Where our marketing refers to "30 days," "30 days to decide," "full refund" or "keep it either way," it refers to this guarantee, measured from the date of delivery. It is a satisfaction guarantee. It is not a warranty, not a durability guarantee, and not a promise of any specific outcome (see the Expectation Disclaimer below and the No Medical or Health Claims section of our Terms of Service).
If, within 30 days of delivery, the product does not meet your expectations for any reason, contact support@trynordvyn.com to request a refund.
This guarantee covers products that have been used during the 30-day period. The condition of the product does not affect refund eligibility within this window, provided the request is submitted in good faith.
Requests submitted after 30 days are not eligible for a satisfaction refund, except where required by applicable law or where the product is defective.
2. NO RETURN IS REQUIRED AND YOU PAY NOTHING TO SEND IT BACK
You do not have to return the cushion or the cover. You are not asked to obtain a return authorization, you are not asked to arrange a shipment, and you are never charged return shipping.
This is deliberate and it is not a limited-time gesture. The cushion is a bulky, lightweight item shipped internationally, and return freight would cost more than the product itself. Asking you to pay it, or paying it ourselves, would make the product more expensive for everyone. So we do not do it.
You may keep, give away, donate or dispose of the product as you see fit. We may ask you, as a courtesy and never as a condition of your refund, to pass it on to someone who can use it rather than discard it.
Because no return is required, this Policy contains no return authorization procedure, no return window separate from the refund window, and no restocking fee. There are none.
Do not send products to our registered business address. That address is a regulatory address only. Items sent there will not be received, processed or refunded on the basis of having been sent, and shipping something to us creates no obligation of any kind. It also is not necessary: your refund does not depend on it.
3. ELIGIBLE REQUESTS
A satisfaction refund request is eligible if all of the following are met:
The product was purchased directly from Nordvyn at our own online store
The request is submitted within 30 days of delivery
Proof of purchase is provided (order number or the email address used at checkout)
Products purchased from third-party sellers, marketplaces, resellers or auction sites are not covered by this Policy. We have no record of those transactions and cannot verify them. Contact the seller you bought from.
4. NON-REFUNDABLE ITEMS
The following are not eligible for refund under this Policy:
Gift cards
Requests submitted outside the 30-day window, except where required by law or in the case of defects covered separately under this Policy
Orders not placed directly with Nordvyn
5. MULTI-UNIT BUNDLES AND PARTIAL REFUNDS
Some offers include more than one cushion at a discounted bundle price.
If you request a refund on only part of a bundle, the refund for each unit is calculated at the bundle's per-unit price, meaning the bundle price divided by the number of complete units in it, and not at the single-unit retail price.
For the current ladder that works out as follows:
Cushion only, $79.95. Full refund $79.95.
Cushion + Cover, $89.95. Full refund $89.95.
2 Cushions + 2 Covers, $139.00. Full refund $139.00. Partial refund on one cushion and one cover, $69.50.
If all units of a bundle are refunded in accordance with this Policy, the full bundle price is refunded.
6. EXPECTATION DISCLAIMER
Chairs, car seats and personal preference vary. We do not guarantee that the cushion will suit any particular chair, vehicle seat, stool, bench or person, that it will fit a seat of any given size or shape, that it will feel a particular way to any individual, or that any individual will prefer it to what they are sitting on now. Comfort is subjective and we treat it that way.
Descriptions of how the product is built, what it is made of and how the honeycomb structure behaves describe the object. They are not promises about how any individual will experience it, and they are not health, medical or performance claims of any kind (see the No Medical or Health Claims section of our Terms of Service).
Statements about the material returning to its shape describe the elastic behaviour of the gel as a material. They are not a durability warranty, and no warranty is offered on this product at this time (see the Disclaimer of Warranties in our Terms of Service).
That is precisely why we offer the 30-Day Sit-and-See Promise: if it is not for you, you get your money back and you do not have to do anything but tell us.
This disclaimer does not limit your rights in cases of defective, damaged or materially non-conforming products under applicable consumer protection law.
7. DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly so we can arrange a replacement or a refund.
Please include:
Order number
Clear photo or video evidence showing the issue
For an incomplete order, a photo of everything that did arrive, including the packaging
A defect means a genuine fault in materials or workmanship present on arrival, such as: tears, splits, cuts or punctures in the gel; gel that is weeping, leaking or tacky on arrival; collapsed, torn or separated cell walls; a detached, torn or missing perimeter skirt; mould or contamination inside sealed packaging; a cover with failed seams, holes, or a broken or missing closure on arrival.
An incorrect or incomplete order means: a variant other than the one you ordered, a missing cover where the variant includes one, or a two-pack that arrives with fewer than two cushions or fewer than two covers. Two-pack orders may ship as two separate parcels arriving on different days, so please allow for both parcels before reporting a shortage (see the Shipping Policy).
The following are not defects:
Gradual softening, flattening or shape change of the gel through normal use over time
Temporary indentation or impression left after sitting
Product odour when new. The gel is a thermoplastic material and a faint odour on unpacking is normal and dissipates with airing
Variation in translucency, colour tone, firmness or exact dimensions between production batches
Variation between the product and photographs, renderings or on-screen colour (see the Product Presentation Disclaimer in our Terms of Service)
Surface scuffs, marks, creasing from packing, or wear from normal use
Pilling, shrinkage, fading or shape loss in the cover resulting from washing or drying contrary to its care label
Deformation, softening, stiffening or discolouration caused by heat, cold, seat heaters, direct sunlight or a hot parked vehicle
Cuts, punctures, tearing or gouging caused by sharp objects, pet claws or chewing
Damage caused by cleaning contrary to the care instructions, including solvents, bleach, machine washing or tumble drying of the gel
Discolouration of, or transfer onto, furniture or vehicle upholstery (see Surface Contact and Staining in our Terms of Service)
Any damage resulting from misuse or use contrary to our Terms of Service
If you believe a unit is unsafe, for example because the gel is split, leaking or shedding fragments, stop using it and keep it away from children and pets.
Based on our assessment, we may offer a replacement or a refund. Defective product claims are covered by the 30-Day Sit-and-See Promise and may also be honoured beyond 30 days where required by applicable warranty or consumer protection law.
8. HOW TO REQUEST A REFUND
To submit a request, contact:
Email: support@trynordvyn.com
Please include your order number and the reason for the request. That is the whole process. There is no form, no return label, and nothing to ship.
9. RETURN SHIPPING
There is none. You are never asked to return the product and you are never charged return shipping.
10. REFUNDS
Approved refunds are issued to the original payment method within 10 business days of our approval of the request.
Your financial institution may require additional time to make the funds available to you.
Refunds are issued in US dollars to the original payment method. We cannot refund to a different card, account or person.
11. NO EXCHANGES
We do not offer direct exchanges.
If you would like a different variant, request a refund under this Policy and place a new order. Because nothing has to ship back, you are not left waiting on a return to clear.
This does not apply to incorrect, incomplete or defective orders, which are corrected under section 7 at no cost to you.
12. DELIVERY AND ADDRESS ISSUES
Customers are responsible for providing accurate shipping information.
We are not responsible for orders that are:
Delivered to the address provided
Refused by the recipient
Unclaimed or undeliverable
Returned due to an incorrect or incomplete address
Reshipping may require additional payment. See the Shipping Policy for detail.
13. REFUND ABUSE
The 30-Day Sit-and-See Promise is intended for genuine personal evaluation of the product. We reserve the right to refuse, limit or revoke the satisfaction guarantee, refunds, or future service in cases of:
Repeated satisfaction-refund claims from the same household, payment instrument or shipping address
Ordering and refunding in a pattern consistent with resale rather than personal use
Suspected fraud, including claims relating to orders we have reason to believe were not placed by the cardholder
Claims that are demonstrably false
These limits exist to stop fraud. They are not conditions on an honest customer's refund, and we do not apply them to one.
14. CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact us before initiating a chargeback or payment dispute. There is no reason to dispute a charge to get your money back within 30 days, because the guarantee already gives it to you and asks nothing in return.
We reserve the right to contest disputes using:
Delivery confirmation
Proof of policy acceptance
Order and communication records
Records of any refund already issued
Accounts associated with fraudulent or abusive disputes may be restricted or banned.
15. CONTACT
Email: support@trynordvyn.com