Shipping policy
Last updated: August 2, 2026
This Shipping Policy forms part of our Terms of Service.
By placing an order, you agree to the terms outlined below.
1. SHIPPING AREA
We currently ship only to addresses within the United States.
We do not ship to PO Boxes or APO/FPO addresses.
2. ORDER PROCESSING TIME
Orders are typically processed within 1 to 3 business days after payment is confirmed.
Orders are not processed on weekends or U.S. public holidays.
Processing includes order verification, quality checks, packing and handover to the shipping carrier.
We reserve the right to delay or cancel orders for fraud prevention, address verification or security purposes.
3. SHIPMENT TIMING AND YOUR RIGHT TO CANCEL
We ship orders within the time stated at the point of sale, and in any event we aim to ship within 30 days of receiving your order and payment.
If we are unable to ship your order within 30 days, we will notify you, give you a revised shipping date, and offer you the choice of consenting to the delay or cancelling the order for a full and prompt refund. If you do not respond to a notice of delay, we will treat the order as cancelled and refund you in full.
Nothing in this Policy limits your rights under the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
4. INTERNATIONAL FULFILLMENT
We use international fulfillment partners.
Orders ship directly from locations outside the United States, primarily China, to your address in the United States. Goods do not transit through Germany at any point, and Nordvyn does not maintain warehousing, retail or fulfillment operations in either the United States or Germany.
By placing an order, you acknowledge and accept this fulfillment model.
5. SPLIT SHIPMENTS
Orders containing multiple items, including two-pack bundle orders, may be shipped in separate packages and may arrive on different dates.
This is normal and does not indicate that items are missing or lost. Please allow for all parcels to arrive before reporting a shortage. If tracking shows all parcels delivered and part of your order is genuinely missing, contact us and we will put it right at no cost to you.
6. ESTIMATED DELIVERY TIME
Estimated delivery time is approximately 4 to 7 days after shipment, though it may take longer.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to factors beyond our reasonable control, including but not limited to:
Carrier delays
Customs processing, inspection or clearance
Weather or natural events
Labor disruptions or strikes
High seasonal demand
Global logistics disruptions
Shipping delays alone do not automatically qualify an order for a refund, though your rights under section 3 above and under our Refund Policy are unaffected.
7. FREE SHIPPING
We offer free standard shipping on all U.S. orders.
Expedited shipping options are not currently available.
8. TRACKING
Tracking information is provided once the order has shipped.
Tracking updates may take 3 to 5 business days to appear in the carrier's system, and international parcels commonly show no movement for several days between handover and arrival scans. This is normal.
Carrier tracking status is considered the primary delivery confirmation.
9. ACCURATE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delivery issues caused by:
Incorrect or incomplete addresses
Address changes submitted after order placement
Carrier access issues
Address changes cannot be guaranteed once an order has been placed. Contact us immediately if you notice an error, and we will try, without any commitment, to correct it before dispatch.
10. UNDELIVERABLE OR REFUSED PACKAGES
If a package is returned to the fulfillment partner due to:
An incorrect or incomplete address
Delivery refusal
Failure to claim the package
the customer is responsible for any reshipping costs. Alternatively you may request a refund under our Refund Policy if you are within the 30-day window.
11. RISK OF LOSS
Risk of loss generally passes to the customer upon confirmed delivery by the carrier to the address provided at checkout.
Nothing in this policy limits or excludes mandatory consumer rights under applicable law.
12. LOST OR STOLEN PACKAGES
Packages marked as "Delivered"
If tracking shows a package as "Delivered" but it cannot be located:
Please check with neighbours, building management and any secure or alternative delivery location the carrier may have used
Please contact the carrier directly
Then contact us for assistance
While we are generally not responsible for packages lost or stolen after confirmed delivery, we review such cases on a reasonable, case-by-case basis.
Packages lost in transit
If a package is confirmed lost in transit, meaning there is no delivery confirmation, please contact us so we can review the case and assist with a replacement or refund where appropriate.
13. DELAYED ORDERS
If your order has not arrived within 30 days of shipment, please contact us at:
Email: support@trynordvyn.com
We will review the situation and provide assistance as appropriate.
14. CUSTOMS, IMPORT DUTIES AND TARIFFS
Your order is imported into the United States and is subject to U.S. customs law, including applicable duties, tariffs, taxes and processing fees. The United States no longer applies a general low-value duty exemption to commercial parcels, so import charges can apply to a shipment of any value.
Applicable import duties and fees are handled within our fulfillment and shipping process and are accounted for in the price you pay at checkout. You are not expected to pay import duties or customs fees on delivery.
Customs treatment is nonetheless determined by U.S. authorities and carriers and is outside our control, and we cannot guarantee that a charge will never be requested. In the uncommon event that a carrier or customs broker requests payment of import duties or fees from you at or before delivery, do not pay the charge and do not refuse the package. Contact us first at support@trynordvyn.com with a photo of the notice and we will deal with it. If you have already paid such a charge, contact us with the receipt.
Customs processing is outside our control and may affect delivery timelines.
15. SALES TAX
Any applicable U.S. state or local sales tax is calculated and displayed at checkout in accordance with applicable law and the destination of your order. Prices shown on product pages are exclusive of sales tax unless stated otherwise. Shipping is free, so no shipping charge is added at checkout.
16. FORCE MAJEURE
We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, labor disruptions, customs or regulatory action, carrier failure, or global supply chain issues.
17. CONTACT
Email: support@trynordvyn.com